Frequently Asked
Questions

You must be at least 21 years old to register and play at jiliuu Casino. This is a strict requirement under Philippine gambling regulations. During KYC verification, you will be required to submit a valid government-issued ID that confirms your date of birth. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. There are no exceptions to this policy.

jiliuu requires KYC (Know Your Customer) verification before processing any withdrawal. Accepted Philippine government-issued IDs include:

• Philippine Passport
• SSS / GSIS ID
• PhilHealth ID
• Unified Multi-Purpose ID (UMID)
• Driver's License
• Voter's ID / Voter's Certification
• Philippine National ID (PhilSys)

You may also be asked to submit a selfie holding your ID and a proof of address (utility bill or bank statement dated within the last 3 months). KYC is typically reviewed within 24–48 hours.

No. jiliuu strictly enforces a one account per person policy. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset option on the jiliuu Login page instead of creating a new account.

Visit the jiliuu Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email, check your spam or junk folder. If you're still having trouble, contact our 24/7 live support team and they'll assist you through a secure identity verification process.

jiliuu supports the most popular payment methods used by Filipino players:

• E-wallets: GCash, Maya (formerly PayMaya)
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card: Visa and Mastercard debit cards linked to Philippine bank accounts

Please note that credit card deposits and cryptocurrency are not accepted at jiliuu, in compliance with Philippine payment regulations.

The minimum deposit at jiliuu is ₱100, making it accessible for players across the Philippines — whether you're in Manila, Cebu, Davao, or anywhere else. There is no maximum deposit limit for standard accounts, though high-volume deposits may require additional verification. Deposits are credited to your account instantly in most cases.

GCash and Maya deposits are processed instantly — your balance updates in real time as soon as the transaction is confirmed. Bank transfers may take anywhere from a few minutes to 1 business day depending on your bank and the time of transfer. If your deposit hasn't reflected after 2 hours, contact our support team with your transaction reference number and we'll investigate right away.

jiliuu does not charge any fees on deposits. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule. Any fees charged by third-party providers are outside jiliuu's control.

Log in to your jiliuu account and navigate to the Cashier section. Select "Withdraw," choose your preferred payment method, enter the amount, and confirm. Make sure your KYC verification is complete before submitting a withdrawal request — unverified accounts cannot process withdrawals. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

Processing times vary by method:

• GCash / Maya: Typically within 15 minutes after approval
• Bank Transfer (BPI, BDO, UnionBank, etc.): 1–3 business days
• Debit Card: 3–5 business days

Withdrawal requests are reviewed by our finance team before processing. Most requests submitted before 5:00 PM PHT on business days are processed the same day. Requests submitted on weekends or Philippine public holidays are processed on the next business day.

The minimum withdrawal amount at jiliuu is ₱200. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be subject to additional security checks and may be processed in tranches. If you have questions about a large withdrawal, contact our support team in advance to ensure a smooth process.

Common reasons for a declined withdrawal include:

• KYC verification not yet completed or documents pending review
• Active bonus wagering requirements not yet met
• Withdrawal amount exceeds your available balance
• Payment method details don't match your registered account name
• Account flagged for security review

If your withdrawal was declined, you'll receive an email explaining the reason. You can also contact our 24/7 support team for clarification and assistance resolving the issue.

jiliuu offers a generous welcome package for new Filipino players. The exact bonus terms — including match percentage, maximum bonus amount, and eligible games — are displayed on the promotions page inside your account after registration. Bonuses are subject to wagering requirements before withdrawal. Always read the full bonus terms before opting in to understand the conditions that apply.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable cash. Different games contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms in your account for exact contribution rates.

Yes, all jiliuu bonuses have an expiry period. If you don't meet the wagering requirements within the specified timeframe, the bonus and any associated winnings will be forfeited. Expiry periods vary by promotion — typically between 7 and 30 days from the date the bonus is credited. You can check the remaining time on any active bonus from the "My Bonuses" section of your account dashboard.

jiliuu offers a wide range of games to suit every type of Filipino player:

• Slots: 500+ titles from top providers, including jackpot slots with massive prize pools
• Live Casino: Real-time dealer games including baccarat, roulette, blackjack, and dragon tiger
• Bingo: Multiple bingo rooms with different ticket prices and jackpot sizes
• Table Tennis: Fast-paced sports betting on table tennis matches
• Sports Betting: PBA, NBA, UFC, boxing, and more

New games are added regularly, so there's always something fresh to try.

Yes — jiliuu is fully optimized for mobile play. The platform works smoothly on any modern smartphone or tablet browser, whether you're using Android or iOS. No app download is required; simply open your browser, go to jiliuu Casino, and log in. The mobile interface is designed for touch screens with easy navigation, fast loading times, and full access to all games, cashier functions, and account settings.

All games at jiliuu use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are audited by independent testing laboratories to verify RNG integrity and published Return to Player (RTP) percentages. Live dealer games are streamed in real time from professional studios, providing full transparency. jiliuu does not manipulate game outcomes — every spin, hand, and roll is determined by certified RNG systems.

jiliuu uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information and financial data are stored on secure, access-controlled servers. We never sell or share your personal data with third parties for marketing purposes. For full details on how we collect, use, and protect your data, please read our Privacy Policy.

If you suspect your jiliuu account has been accessed without your permission, take these steps immediately:

• Change your password right away via the jiliuu Login page
• Contact our 24/7 support team to flag the account for security review
• Check your recent transaction history for any unauthorized activity
• Update the password on your email account as well, since it's linked to your jiliuu login

Our security team will investigate and, if necessary, freeze the account to prevent further unauthorized activity while the review is underway.

Log in to your jiliuu account, go to Account Settings, and select "Responsible Gaming." From there you can set daily, weekly, or monthly deposit limits and loss limits. Reducing a limit takes effect immediately. Increasing a limit requires a mandatory 7-day cooling-off period to give you time to reconsider. These tools are free and available to all players at any time. For more details, visit our Responsible Gaming page.

Self-exclusion is available directly from your account's Responsible Gaming settings. You can choose a temporary exclusion (6 months, 1 year) or a permanent exclusion. Once activated, your account is locked within 24 hours and cannot be reopened during the exclusion period — no exceptions. If you need urgent self-exclusion and cannot access your account, contact our support team at [email protected] and we will process it manually. Remember: Gambling is addictive. Know when to stop.

If you or someone you know is struggling with gambling, help is available. jiliuu's own support team is available 24/7 and can connect you with resources. You can also reach out to PAGCOR's responsible gaming program, which provides guidance and referrals to counseling services across the Philippines — including in Manila, Cebu, Davao, and Quezon City. Our full responsible gaming guide, including self-assessment tools and step-by-step instructions for activating protection features, is available on our Responsible Gaming page. You are not alone — help is always available.